Refund Policy
At CarBro MC, we offer a 7-day return policy. This means you have 7 calender days from the time you receive your item to request a return.
To qualify for a return, the item must be in the same condition as when you received it, unused, and in its original packaging. A receipt or proof of purchase is also required.
For Preorder Items: If the buyer decides to cancel a preorder item, a 15% restocking fee will be applied to every cancellation. However, if we cancel the order due to issues on our end, no fees will be charged.
To initiate a return, please contact us through email. Once your return request is accepted, we’ll provide detailed instructions on how and where to send the item. Any items returned without prior authorization will not be accepted.
Important: The shipping cost for returning items is the responsibility of the customer. We also do not refund the shipping costs for the original order.
Damages and Issues:
Please inspect your order upon arrival. If the item is damaged, defective, or if you received the wrong product, please contact us within 7 calender days of receiving your order so we can review the case. If the requset is approved, we will arrange for a replacement. Please do not return any items before we have reviewed the situation. We will provide you with further instructions if necessary.
We reserve the right to deny any return request.
Exceptions / Non-returnable Items: Unfortunately, sale items cannot be returned.
"Due to our grand opening discounts, all products are currently on sale, so the above policy also applies"
Refunds: Once we receive and inspect your returned item, we’ll notify you if the refund is approved. If approved, the refund will be processed to your original payment method. Please note that it may take some time for your bank or credit card provider to process and post the refund.
When returning your items, we recommend using a trackable shipping service to ensure your package is delivered safely. We cannot guarantee receipt of returned items without tracking.
***Please Do Not Return Your Items Directly To The Manufacturer.***
Please note: When processing order refunds, the platform automatically deducts the corresponding transaction fees, These fees are not charged by our store.
**CarBro MC is a division of 7K Gifts ltd., specializing in selling car models. All transactions and legal obligations are under 7K Gifts ltd.**