FAQs

Why are most of the products listed as Preorder/Coming Soon?
We are a new store, and many of the hottest models from suppliers have already sold out, including in-stock or recently released items. This is why we currently have limited in-stock products. We ask for your patience as we've done our best to list all available preorder models. Over time, we will have more in-stock products available. If you're looking for a specific model, feel free to contact us, and we’ll do our best to assist you. For "Coming Soon" products, please check the the answer below.

Click here to contact us

What’s “Hold & Ship”?
"Hold & Ship" is a service we offer to help customers save on shipping costs. It allows you to take your time selecting your favorite items and enjoy your shopping experience.

Click here for more info.

How do you ship preorder items with different arrival dates?
We’ll ship everything together when the last preorder item in your order arrives. For example, if one item arrives in January and another in February, your entire order will ship in February.

Click here for more info.

When I see "Coming Soon," when will the product arrive?
Please refer to the product description for details. Typically, when "Coming Soon" is displayed, the supplier is ready to ship, or the product is already on its way to us. The arrival time depends on the shipping process.

How can I track my order?
After your order is shipped, you’ll get an email with a tracking number. It may take 48-72 hours to update.

Click here for more info.

What if I entered the wrong shipping address at checkout?
If you provided an incorrect shipping address, we’ll need to wait for the package to be returned to us before sending it to the correct address. You’ll need to cover the shipping fee again, and cancellations aren’t possible in this case.

Click here for more info.

Do you have a store I can visit?
We do have a physical store, but it currently operates as a pick-up location for online orders. Our primary focus remains online sales at the moment. Stay tuned for updates on the full opening of our store!